REI Essentials: 3 Main Principles to Use on the Seller Call
You want to take your investing game to another, right? You want to go for broke. I know you do.
But the only way to change the game, grow your business and make more money is to stay in control of your destiny and your financial future.
To do so, you need to be cool and calm when talking with sellers so you can land deal after deal – and that’s done by following a script and applying 3 fundamental seller-call principles.
But here’s the kicker…
You need to follow scripts and use them as a guide (which gets easier over time), but you need to deliver those scripts like you’re talking from the heart, from your gut… without a script.
Can you do it?
Absolutely! It just takes practice, confidence and a strong passion for what you do.
Plus, I’m going to share with you those 3 uber-important principles you need to implement when speaking with sellers to help you get closer to a close. These are so valuable and useful!
If you’ve got all three, you’re three steps ahead.
So, I’m going to briefly touch on the script before we dive into the critical principles.
Read… But Don’t Read
Well which is it, Cody?
You’ve got to read from your script but sound natural. If your delivery sounds rehearsed or insincere in any way, you lose instant credibility and integrity in the eyes of your seller.
So you’ve got to deliver your script in a way that suggests you’re the best at what you do. You need to sound super-smart and passionate about helping your sellers relieve their property stress.
Make sellers feel (not just think) that they want to do business with you. It’s called rapport building, which we’ve talked about more times than I can recall, so I know you know what I’m talking about.
But recognize here and now that phone calls with your sellers are no exception to the rapport-building rules.
3 Principles of Phone Closings
Most of your deals start on the phone. That first phone call with a seller is their first impression, so you’ve got to nail it if you want the deals.
It’s that simple.
To help with this process, I’m going to cover 3 essential principles…
Principle #1: Tonal Patterns
The first principle you’re going to master is tonality and your “tonal patterns.”
So what is tonality, exactly?
It’s the pitch of your voice, the emphasis your place on certain words and the softness or loudness of your voice when you’re experiencing an emotion. So you need to learn how and when to use tonality and tonal patterns to show that you’re excited, enthusiastic, concerned – the list goes on and on.
A pause, for example, is powerful…
It can be interpreted as intense emotion on your part, but it also allows for your sellers to process and think – when you want them to. And that’s the key.
What about a whisper?
Super-strong use of tonality!
So use this and other means of tonality to drive home certain words or points in your script.
Remember, you’re in control here. You elicit the responses you want by using tonality effectively. Practice will make perfect.
Principle #2: Pacing & Leading
When I say “pacing,” I’m really talking about truisms. You express truisms all the time but probably don’t realize it. A truism is simply a stated fact – a reiteration of the truth.
“John, you invited me here today because you want me to help you sell your property.”
Repeating true statements will help you pace your seller and keep him or her on track. Pacing is a way to stay in your sellers’ head and make them think about the future.
It helps them visualize YOU helping them bridge the gap between them wanting to sell NOW… and sold.
I strongly suggest getting into a rhythm with your sellers where you pace, pace then lead. Continue to follow that pattern and watch how the psychology behind this principle helps to guide sellers down the road you want them to travel.
Principle #3: Body Language
I can’t even express how important this one is.
It sets the stage for your seller conversation. Do your own experiment with this one…
Lie down on your bed, slouch in a chair or rest your chin in your hand while you talk, then ask yourself how you sounded on the phone. Better yet, record yourself!
I’ll tell you how you sounded…
You sounded tired, bored, bothered and all around sucky!
Before you speak into that phone, I want you to stand up, walk around, push your shoulders back, ramp up your energy level and act like you mean it, people! I want you to put a huge smile on your face when you introduce yourself, and keep it there as long as it’s appropriate during your conversation.
Remember, you are selling the vision of yourself to your sellers. They can’t see you, but they’re going to envision what you look like. So make them think you’re the most educated, enthusiastic, experienced and helpful investor out there by setting the stage with strong body language.
Mirror Your Seller’s Phone Personality
Look, it’s okay to tone it down if your seller is the shy, quiet talker type.
On the contrary, if the personality on the line is animated and loud, go for broke!
Mirror your seller’s phone personality, but always (and I mean always) follow the 3 principles we just covered. Be aware of your tonality, follow the pace and lead formula and make your body language speak (in an awesome) way.
Next up – we’ll talk about the 4 types of seller personalities that you’ll encounter and how to effectively communicate with each. All this is helping you get that much closer to closing deals.
Keep it classy my friends!